If you encounter a 2FA code error after you generate a 2FA code using Google Authenticator or other software, please follow the instructions below to fix the problem:
- Synchronize the time on your mobile phone (to synchronize your Google Authenticator app) and your computer (from which you attempt to log in).
- Browse the Bidesk Login page (https://www.bidesk.com) using incognito mode on the Google Chrome web browser.
- Clear your browser cache and cookies.
- Try to log in from our dedicated mobile app.
If none of the suggested steps above solve your problem, then we suggest you initiate the resetting process of your Google Authenticator. If you don't have a backup key or lost it, you should contact us: https://bidesk.zendesk.com/hc/en-us/requests/new. We will help you as soon as we can.